Kennedy Park Resort COVID-19 Update

Kennedy Park Resort Napier has a long standing commitment to being Hawke’s Bay’s dedicated supported self-isolating facility. As an essential provider, the resort provides accommodation services for essential workers and self-isolation guests if required.

This means that after a medical officer has assessed the patient and they have no appropriate means to self-isolate they will be transferred Kennedy Park Resort.

Due to the evolving situation of COVID-19 in our community, we are supporting the care of a recent positive COVID-19 case.

Please note that this guest is located away from others in a stand-alone unit. They are not allowed to leave their room or the dedicated outside space, are unable to utilise any of the resort’s facilities. Security is in place under the strict procedures of the District Health Board. The only interaction Kennedy Park staff have is picking up rubbish or linen (once a week) from outside their room. Appropriate PPE will be worn during this time. This is all under the guidance and training of the DHB.

We want to assure our guests that we’re taking the necessary precautions to prevent the spread of COVID-19 and are following Ministry of Health guidelines including the following:
1. Mandatory QR code scanning
2. Restrictions on numbers in certain areas i.e. reception and some common rooms
3. All public areas and our Reception are being cleaned multiple times per day
4. Storkeys Restaurant is open as normal allowing for social distancing, as well as a takeaway service operating.
5. Cashless transactions are to be processed using Paywave

If you have a future booking with us and wish to have this amended or cancelled please contact us, a full refund or credit (if preferred) will be provided.

Thank you for your understanding and our team are here to help with any questions you may have.

FREQUENTLY ASKED QUESTIONS

Will this affect any existing bookings?
No, unless there is an alert level change. Guests may be asked to change rooms or be upgraded (at no extra cost). We will be advising all existing guests and future bookings of the situation. If a guests wishes to cancel their booking a full refund or credit will be provided.

Where is the isolating person staying?
They are staying in a free standing unit which allows for partitioned off area away from other guests. They aren’t allowed to leave their room or the dedicated outside space. They aren’t allowed to utilise any other facilities on the grounds. The person is taken to room by DHB staff member.

Is this isolated from other accommodation blocks?
Yes. The isolating person is in a free standing unit which allows for partitioned off area away from other guests. They aren’t allowed to leave their room or the dedicated outside space. They aren’t allowed to utilise any other facilities on the grounds. The isolating person was taken to their room by a DHB staff member.

What interaction will they have with Kennedy Park staff?
The only interaction Kennedy Park Resort staff has is picking up rubbish or linen (once a week) from outside their room. Appropriate PPE will be worn during this time. This is all under the guidance and training of DHB.

How long anticipated for them to stay?
This is not known at this time, it is based on testing and national guidelines.

Will the room be thoroughly cleaned afterwards?
Upon departure the room will be commercially cleaned by an external DHB service provider.

Is there security preventing the isolating guest from using other facilities within the resort?
Yes. Security will be allocated to the area (provided by the DHB). They aren’t allowed to utilise any other facilities on the grounds.

How are you keeping other guests safe?
The person isolating is located in a stand-alone unit. They are not allowed to leave their room or the dedicated outside space, and are unable to utilise any of the resorts facilities.
We want to assure our guests that we’re taking the necessary precautions to prevent the spread of COVID-19 and are following Ministry of Health guidelines including the following:
• Mandatory QR code scanning
• Restrictions on numbers in certain areas i.e. reception and some common rooms
• All public areas and our Reception are being cleaned multiple times per day
• Storkeys Restaurant is open as normal allowing for social distancing, as well as a takeaway service operating.
• Cashless transactions are to be processed using Paywave

How are you keeping Kennedy Park staff safe?
The only interaction Kennedy Park staff have will have is picking up rubbish or linen (once a week) from outside the isolating person’s room. Appropriate PPE will be worn during this time. This is all under the guidance and training of DHB.

23 November 2021

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