Council

Booking terms

Cancellation policy

(when booking online or directly with Kennedy Park Resort)

Reservations will be confirmed only on receipt of a deposit. A deposit of the first night's stay is required within a fortnight of making your reservation with the exception of online bookings, which immediately charge a deposit to your provided credit card.

Balance of accounts are payable on arrival. Sorry, there is no reduction for early departure or late arrivals.

Please note, if paying by credit card a processing fee will apply.

A $15.00 administration and cancellation fee will be deducted from all deposits refunded due to cancellation. Refunds are only guaranteed if the reservation is cancelled with four days' notice. Cancellation within four days will attract a cancellation fee of up to 100% of the deposit paid unless the unit/site can be refilled.

Check-in time from 2:00pm. Check-out time is 10:00am. No early check-ins or late check-outs at peak times. Please advise if you are arriving later than 9:00pm.

Our Tariff/Prices are reviewed yearly. Please be aware prices may change when booking in advance from one season to the next. Rates shown are for the first two guests. Additional guests incur an extra charge, per guest. Child Prices are for children aged 3-14 years inclusive.

While we will do our best to meet requests for specific accommodation, we cannot guarantee allocation of specific units or sites. We reserve the right to alter accommodation booked but only to the equivalent type, even when clients have already been advised of the number of their units or sites.

By accepting the terms of the cancellation policy you agree to enter into a contract where Napier City Council will hold any deposit paid by you, for your benefit and will not take or retain such deposit until such time as the deposit becomes non-refundable to you under the general terms of the cancellation policy.

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